Octo Classic - HEXA LED Lighting System ^Sale

Warranty

Our warranty on lighting products is 5 years.

This warranty is limited to the original consumer purchaser. It is not transferable to subsequent owners of the product. Excluded from the warranty are failures caused by misuse, negligence, modification, abuse, improper application, installation or operation, adverse weather conditions, or adverse chemicals.

Please direct all warranty claims to support@hexalighting.com.au with your name, order number, contact details and a detailed description of the problem with photographic images if possible.

If you receive the wrong Products, we will process an exchange for the correct ordered item(s), subject to availability, or arrange a refund. Please email orders@hexalighting.com.au with your name, order number, contact details and a detailed description of the order error. We will evaluate your request as soon as practicable.

Return postage for warranty claims is to be covered by the consumer on all counts.

Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Our products have a minimum 3 year warranty with most lights having a 5 year warranty .

We do not provide refunds due to incorrect ordering or change of mind.

Must be returned in original packaging in as sent condition.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@hexalighting.com.au. If your return is accepted, Please send back to our Sydney HQ, PO BOX 510 Maroubra, as well as letter on what you would like to do. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@hexalighting.com.au.