Warranty

Our warranty on lighting products is 5 years.

This warranty is limited to the original consumer purchaser. It is not transferable to subsequent owners of the product. Excluded from the warranty are failures caused by misuse, negligence, modification, abuse, improper application, installation or operation, adverse weather conditions, or adverse chemicals.

Please direct all warranty claims to support@hexalighting.com.au with your name, order number, contact details and a detailed description of the problem with photographic images if possible.

If you receive the wrong Products, we will process an exchange for the correct ordered item(s), subject to availability, or arrange a refund. Please email orders@hexalighting.com.au with your name, order number, contact details and a detailed description of the order error. We will evaluate your request as soon as practicable.

Return postage for warranty claims is to be covered by the consumer on all counts.

Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Our products have a minimum 3 year warranty with most lights having a 5 year warranty .

We do not provide refunds due to incorrect ordering or change of mind.

Must be returned in original packaging in as sent condition.

Afterpay / PayPal and credit card fees will not be refunded.