Straightforward.
Fair. Simple.
Our 30-day return policy is designed to give you complete confidence in every purchase.
Warranty Claims
Our lighting products carry a 5-7 year warranty (7 years domestic, 5 years commercial). Warranty covers manufacturing defects only and is a replacement warranty. Installation costs are not included.
Warranty does not cover damage caused by unprofessional installation, product modification, misuse, short circuits, or improper treatment. Proof of purchase and a licensed electrician invoice are required for all claims.
Return postage for warranty claims is covered by the customer.
Refund Policy
You have 30 days from the date you receive your order to request a return. Items must be returned in their original packaging and in the same condition as received.
Please note: Afterpay, PayPal and credit card processing fees are non-refundable. Refunds are not provided for change of mind or incorrect ordering. Used products cannot be returned.
Items Not Eligible for Return
The following items are excluded from our 30-day return policy:
- Clearance items
- Custom or made-to-order configurations
- Accessories
- Gift cards
- Any product that has been installed or used
How to Start a Return
To request a return or refund, email sales@hexalighting.com.au with the following:
- Your full name and order number
- Contact details
- A description of the issue
- Photos where applicable
We will evaluate your request as soon as practicable and respond with next steps.
